Support
Here’s the list of all people taking care of the site. Just click the nickname to enter the private messaging with the person.
Admin - General, Premium and technical issues
Important: Please don't message several people at once. This doesn't make you get response any faster, while it DOES flood our workload. Thank you!
A: Use the Complaint button below the video to tell us about it.
Q: I’m not able to watch any of the videos.
A: This is most likely on your side – try using different device/browser/OS. We can’t guarantee the intended performance for every kind of software.
Q: I’m getting very slow download speed!
A: We are not limiting download speed from on our side; this must be an issue with your ISP.
Q: Could I get the file named same as the video’s title when downloading?
A: Video’s displayed title is set separately from the file’s name when it was uploaded. As such, videos are accounted for by their IDs. Therefore, it’s not technically possible.
Q: Could you please upload more videos of X?
A: We upload whatever we manage to procure, we are not withholding content on purpose; such requests do not influence or facilitate this process.
Q: I want daily updates, why can't you upload more often?
A: We have the unfortunate flaw of being humans. We have to sleep and do other humanly things, you know =/
Q: I uploaded a video but can’t see it anywhere!
A: All videos are approved manually, please be patient.
Q: Give me free Premium, I just uploaded a video and I will upload more high quality content!
A: We are 100% capable of observing and rewarding the community ourselves when appropriate. Being annoying does not help the site and only adds to our workload.
Q: Why is X inside a Premium category?
A: It’s for a good reason – either as per standing agreement with the producer, or a particular effort went into procuring it.
Q: Could I please get some free Premium access?
A: Nope :)
Q: Do I need a new account for each of your sites?
A: Yes, member accounts are tracked separately. Your account only gives you access to the site you created it on. We considered implementing a single account at one point, but discovered it would be problematic in the long run.
Q: Can I pay for Premium at all of your sites at once?
A: No, this is done individually for each of sites you wish to have Premium with.
Q: Is my Premium renewed automatically? How can I renew it after it expires?
A: All payments are one-time and Premium can be renewed after expiration at your discretion simply by making a new payment. As such, no manual cancellation is ever needed.
Q: Can I make a new payment before my Premium expires?
A: Sure, you will have your expiration date extended accordingly. You can view your Premium expiration date in your profile any time.
Q: I can't pay with any of your payment methods, could I pay in some other way?
A: Unfortunately, at present we do not provide any payment methods other than those listed at the Premium page.
Admin - General, Premium and technical issues
Important: Please don't message several people at once. This doesn't make you get response any faster, while it DOES flood our workload. Thank you!
FAQ - Frequently Asked Questions
Q: A video I’m trying to watch is broken/not available/shouldn’t be on the site.A: Use the Complaint button below the video to tell us about it.
Q: I’m not able to watch any of the videos.
A: This is most likely on your side – try using different device/browser/OS. We can’t guarantee the intended performance for every kind of software.
Q: I’m getting very slow download speed!
A: We are not limiting download speed from on our side; this must be an issue with your ISP.
Q: Could I get the file named same as the video’s title when downloading?
A: Video’s displayed title is set separately from the file’s name when it was uploaded. As such, videos are accounted for by their IDs. Therefore, it’s not technically possible.
Q: Could you please upload more videos of X?
A: We upload whatever we manage to procure, we are not withholding content on purpose; such requests do not influence or facilitate this process.
Q: I want daily updates, why can't you upload more often?
A: We have the unfortunate flaw of being humans. We have to sleep and do other humanly things, you know =/
Q: I uploaded a video but can’t see it anywhere!
A: All videos are approved manually, please be patient.
Q: Give me free Premium, I just uploaded a video and I will upload more high quality content!
A: We are 100% capable of observing and rewarding the community ourselves when appropriate. Being annoying does not help the site and only adds to our workload.
Q: Why is X inside a Premium category?
A: It’s for a good reason – either as per standing agreement with the producer, or a particular effort went into procuring it.
Q: Could I please get some free Premium access?
A: Nope :)
Q: Do I need a new account for each of your sites?
A: Yes, member accounts are tracked separately. Your account only gives you access to the site you created it on. We considered implementing a single account at one point, but discovered it would be problematic in the long run.
Q: Can I pay for Premium at all of your sites at once?
A: No, this is done individually for each of sites you wish to have Premium with.
Q: Is my Premium renewed automatically? How can I renew it after it expires?
A: All payments are one-time and Premium can be renewed after expiration at your discretion simply by making a new payment. As such, no manual cancellation is ever needed.
Q: Can I make a new payment before my Premium expires?
A: Sure, you will have your expiration date extended accordingly. You can view your Premium expiration date in your profile any time.
Q: I can't pay with any of your payment methods, could I pay in some other way?
A: Unfortunately, at present we do not provide any payment methods other than those listed at the Premium page.